(written 11/16/2016) SAFETY Shoppers coming into the mall or the store with wet boots and melting snow mixed with gravel, sand, or salt can cause huge issues in the entrance to your store. It’s important to have a plan and the proper floor mats for dealing with this so that you and your staff aren’t stressed and the shoppers feel at home and comfortable. Extra long, absorbent, and water-proof mats are required from your front door clear into the main aisles so no one will slip or fall when they finally step off the mat onto a hard surface floor. Most people will wipe their boots once they come in and don’t feel it’s a waist so have a good rubber backed matt just outside your door. You may have to use a broom instead of a shovel on the sidewalk, but it will keep a lot of gravel, sand, and salt out of your store. Canadian Tire and Home Depot (flanges on edges prevent curling and tripping) Walmart and WeatherTech OutdoorMat™ for Home and Business Many Big Box Home Décor and Building supply stores the best mats on the market, and some are available as runners, so you can have the exact lengths cut to fit your aisles and traffic patterns. This is especially necessary if you have commercial carpet in your store to prevent soiling and fibre breakdown from salt and sand. Renting mats. These are the issues.
VISUAL APPEARANCE This is the most concerning issue when you want your store looking it’s best at the highest shopping season of the year. First know that in countries where this is an issue, people get used to it and overlook the necessary ‘evils’ of soaking mats. Most of them appreciate that you are doing your best to keep them safe. They are also glad you provide a place for them to wipe their feet and leave the worst water, gravel, sand and salt behind as they continue to shop. Tips and Tricks: 1. Line up the rubber backed mud mats to fit with your fixture placement and traffic pattern, so the store still looks good and has a feeling of being organized. 2. Consider area rugs made of synthetic and natural materials that are easy to clean, inexpensive, and that fit in with the image and color, pattern, and style of your business. If these are placed over a hard surface floor that won’t be damaged from water, like ceramic tile, then you don’t have to put a rubber piece under them. 3. Place a nice wide runner just outside your entrance on the sidewalk with planters and winter twigs, or evergreen trees in them and keep it swept of snow and sand regularly to a. give the shoppers a place to wipe their feet before they come in. b. make them feel more at home and comfortable coming into your store with wet or salty soles! c. cheer them up and keep them in the mood for holiday shopping. 4. Place a room by the door on the inside where you and your staff can easily and quickly keep the outdoor mat swept. NOTE: Pick a broom that is the color, pattern, and style to suit your business image so it will look perfectly at home on display! 5. Have extra area rug and mats where shoppers sit to rest, and definitely a boot tray just outside the door of a dressing room so there is a designated spot for the shoppers to put their footwear that they can SEE! These are some of the ideas that I have recommended and seen used by my retail clients over the years and where I choose to shop as a consumer. The messes at the entrances to shopping centres and independent stores have never kept people in the Northern winter climates from shopping! But it’s up to you, the owner or manager, to make it a safe and pleasant experience so your sales and profits are black all year round! Rainy days in the summer can also cause the same issues so you can always be prepared and ready.
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Once Halloween is over, it's time to gear up for the Holiday season when most retailers expect to do most of their sales. Even though you have been planning Christmas for awhile and had to make purchases in August at the Fall Trade Shows, you are now ready to bring all those goodies out and find a good home for them.
WINDOWS: Your windows are the most important invitation to shoppers. Plan windows that have just enough Christmas-Holiday props to send the message that you are in the 'spirit' of the season, but make sure to keep plenty of space to make great displays of your products. You are NOT selling the season, you are selling your products IN the season. Also make sure you design your windows so they have arrangements that are cross merchandised with a clear story and theme, but also easy to change up. With more people shopping at this time of year and making more frequent trips you need to be making changes each week, and in some cases each DAY. In the mind of the shopper, when they see something changed in the window they assume it's been sold. This equates to a momentum and your store being successful which contributes to more sales. IN STORE: Don't feel you have to have Christmas decorations all over the place. #1 It's time consuming and can take away from the time you need to get your shelves stocked with all the extra products. #2 It can be overwhelming visually and distract from your products. My advice is to find a few key spots, especially shelves up high and seen from a distance and make strong Christmas Holiday decor there along with a few of your products. Match up the colors of the decorations to the products so they are still the main thing. Purchase your props in dollar or discount stores because it's not about the decorations. They are just props that should point to color, pattern, or style of the products. In some cases just keeping the Christmas decorations neutral, or even more winter themes with white snow flakes and icicles is just as effective and never clash visually with products. I decorate a ladies fashion boutique each year and we use garland and pearl balls with lime green ribbon, which is her corporate color. We always have these way up high above the outrigger fixtures, so as a glance when you walk in you see Christmas, but nothing is in the way of the garments or visually competing with them. We have three small trees that get moved around in the window as they change week to week. They are just tucked in the most appropriate place so they aren't determining where the mannequins will be. Extra large silver balls suspended at the end of lime green sheer ribbon also allows me to insert 'Christmas' from the hooks in the ceiling where they look best. EXTRA SENSES: This is the time of year to appeal to other senses such as sight, taste, and sound. You can offer gingerbread cookies, hot apple cider, or hot chocolate and bring in the scents people expect at Christmas. Pine or Cloves or 'cranberry'. Then the music can be all the traditional holiday music as well. Yes, you as the shop owner and your staff may be sick of it by the end of the season, but remember it's for the shopper and their shopping experience. EXTRA SERVICES: Gift wrapping is something you can offer if you have the space and have budgeted in your promotion and advertising. In my opinion that's what it is, especially if you are using your own Brand labels and gift bags. This is a great opportunity for you to have a signature Christmas wrap you can offer that will set you apart from your competitors. CAUTION: Don't get burned out. Hire good help and call in friends and family to do some of the 'grunt' work of keeping it all up. Plan places in which to store back up inventory that ISN"T in the aisles. Shoppers will not want to stay in your store for long if you have so much stuff out that they feel attacked by products. Let them enjoy enough space in the aisles to leisurely browse while they are making up their minds about gifts for friends, family and colleagues. |
Linda McKendryVMP Display Consultant for 25 years. Consulting, Instructing, Public Speaking and Writing. Archives
March 2024
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